Patient Rights

Right to Care:
Every patient has the right…

  • To receive treatment irrespective of socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • To be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
  • To be provided with information and access on whom to contact in case of an emergency. To receive medical care in accordance with reasonably expected professional standards of care.
  • To safe and effective use of medications and the possible side effects.

Right to Privacy, Dignity and Respect:
Every patient has the right…

  • To personal dignity and to receive care without any form of stigma and discrimination.
  • To privacy during examination and treatment.
  • To protect from physical abuse and neglect.
  • To receive appropriate care regardless of race, culture, religion, age, gender or physical ability and not to be subjected to any kind of abuse or neglect.
  • To reasonable privacy during his / her consultation and examination by the doctor during the course of his / her treatment and during various medical investigations.
  • To have his / her medical records being treated as “Doctor – Patient Privileged Information and kept as confidential except when required by law or by the authorized insurance company / agency.

Right to Confidentiality:

  • Patients have the right to confidentiality about their medical condition.

Right to Information:
Every patient has the right…

  • To receive complete information on the medical problem, prescription, treatment & procedure details.
  • To informed consent to enable them to make an informed decision about their care.
  • To be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions.
  • To request information on the names, dosages and adverse effects of the medication that they are treated with.
  • To request access and receive a copy of their clinical records.
  • To complete information on the expected cost of treatment.
  • To information on hospital rules and regulations.
  • To receive information about the name and qualifications of the professional doctor/health care professional treating him/her.
  • To his/her state of health, possible complications and its prevention, approximate cost of treatment, treatment plan, use of medications and diet and nutrition.
  • To information on how to voice a complaint.

Right to Redress:

  • Every patient has the right to a fair and prompt hearing of his/her concern.

Right to Consent:
Every patient has the right…

  • To give or withhold his / her consent for any proposed care.
  • To seek second medical opinion before giving his / her consent if so desired by the patient.
  • To have enough information and then to give/withhold or refuse consent before initiation of clinical research/clinical trial.

Right to Choose/Participate:
Every patient has the right…

  • To know all the treatment options and to participate in decisions about his/her care.
  • To change the treating doctor/team or the hospital, if so desired by the patient. `

Patient Responsibilities

The care a patient receives depends partially on the patient him/herself. Therefore, in addition to the above rights,a patient has certain responsibilities. These should be presented to the patient in the spirit of mutual trust and respect.

Honesty in Disclosure:

  • Every patient has the responsibility to be honest with his/her doctor& disclose his/her family / medical history.

Treatment Compliance:
Every patient has the responsibility…

  • To be punctual for his/her appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
  • To do his/her best to comply with his/her doctor’s treatment plan
  • Not take any medications on his/her own without the knowledge of doctor and health care professionals.
  • To have realistic expectations from his/her doctor in respect of his/her treatment.
  • To inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existence of challenges in complying with the treatment.
  • To display intent to participate intelligently in his/her medical care by actively involving himself/herself in the prescribed do-at-home activities.

Intent for Health Promotion:

  • Every patient has the responsibility to do everything in his/her capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for his/her health.

Transparency and Honesty:
Every patient has the responsibility…

  • To make a sincere effort to understand the therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes.
  • Not to ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide with one.
  • To inform and discuss with his/her doctor if dissatisfied. Patient shall report fraud and wrong-doing Conduct.

Every patient has the responsibility…

  • To respect the doctors and staff caring and treating the patient.
  • To settle bills in the designated cash counters only. No other hospital staff is authorized to collect the payment.

Abide by the hospital rules:
Every patient has the responsibility…

  • To collect the receipt after payment. Patient or attendants shall not bring any valuables into the hospital (especially when posted for surgery). Management is not responsible for any theft or loss that may occur in the premises.
  • To comply with the NO SMOKING Policy
  • To communicate with the health care provider if his /her condition worsens or does not follow the expected course.
  • To understand the charter of rights and seek clarification if any

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